Proctored Exam can get cancelled anytime because of any reason. Reason could be related with you or it could have no relation with you. Some of the common reason are mentioned here:

  • Reason related with you:
    • Your Internet fluctuated
    • Your Power fluctuated
    • You connected laptop from mobile wifi hotspot
    • You keep on doing lip syncing during exam
    • Any outside disturbance occur during exam like door bell ringing etc
  • Reason not related with you:
    • Exam doesn’t get start – only blank screen will appear even after the exam start time cross
    • Proctor doesn’t join
    • Application log you out with no reason
    • Proctor can not see you from webcam

What to do?

  • Be Calm, In 0 cases PMI have not given 2nd chance to customer.
  • Visit Customer care page of Pearson VUE
  • You can get the contact number to call or you can simply initiate the chat with them
  • They will generate a case and give you the case id
  • Send an email to Pvapcustomerservice@pearson.com with case id and a short description of why your exam got cancelled.
  • Within 24 hours, you will get the option in your PMI-Dashboard to reschedule the PMP Exam.